1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors and customers. This policy explains how we handle your personal data.
1.2 This policy applies when we act as a data controller with respect to your personal data, meaning we determine the purposes and means of processing your personal data.
1.3 In this policy, “we”, “us”, and “our” refer to Softpluse.pro.
2. The Personal Data We Collect
2.1 We process various categories of personal data, including:
- Contact Data: Information enabling us to contact you, such as your name, email address, phone number, postal address, and/or social media identifiers. This data is provided by you or your employer.
- Account Data: Data related to your website user account, including your account identifier, name, email address, business name, account creation and modification dates, website settings, and marketing preferences. This data is primarily provided by you or your employer, though some elements may be generated by our website.
- Customer Relationship Data: Information about our interactions with you or your employer, including contact details, job title, and communication records.
- Transaction Data: Information related to transactions, such as your name, contact details, payment details, and transaction specifics. This data comes from you or our payment services provider.
- Communication Data: Data from communications sent to us or by us, including content and metadata.
- Usage Data: Information about your use of our website and services, including IP address, geographical location, browser type, operating system, referral source, and website navigation patterns.
- Marketing Data: Data related to your preferences for receiving marketing messages, including email and SMS consents. This information is used to manage marketing communications and cart reminders.
3. Purposes of Processing and Legal Bases
3.1 We process personal data for various purposes, including:
- Operations: To operate our website, process orders, provide services, generate invoices, and manage credit control. The legal basis is our legitimate interests in operating our business.
- Publications: To publish data on our website and services per your instructions. The legal basis is our legitimate interests in content publication.
- Relationships and Communications: To manage relationships and communicate with you for support and administrative purposes. The legal basis is our legitimate interests in maintaining relationships and providing support.
- Personalisation: To tailor content and advertisements based on your preferences. The legal basis is our legitimate interests in enhancing user experience.
- Direct Marketing: To send marketing communications via email, SMS, and other channels. The legal basis is our legitimate interests in promoting our business.
- Research and Analysis: To analyze website usage and interactions for improvements. The legal basis is our legitimate interests in improving our website and services.
- Record Keeping: To maintain business records and backups. The legal basis is our legitimate interests in managing business operations.
- Security: To prevent fraud and ensure the security of our website and services. The legal basis is our legitimate interests in protecting our business and users.
- Insurance and Risk Management: To obtain insurance coverage and manage risks. The legal basis is our legitimate interests in business protection.
- Legal Claims: To establish or defend legal claims. The legal basis is our legitimate interests in protecting legal rights.
- Legal Compliance: To comply with legal obligations or protect vital interests. The legal basis is legal compliance and protection of vital interests.
4. Providing Your Personal Data to Others
4.1 We may share your data with our group companies, insurers, professional advisers, and payment service providers to the extent necessary for the purposes described in this policy.
4.2 We may also disclose your data to comply with legal obligations or protect vital interests.
5. Retaining and Deleting Personal Data
5.1 We retain personal data only for as long as necessary for the purposes outlined.
5.2 Retention periods vary based on the type of data and legal requirements.
5.3 We may retain data to comply with legal obligations or protect vital interests.
6. Security of Personal Data
6.1 We implement appropriate measures to secure personal data and prevent unauthorized access or misuse.
6.2 Data is stored securely, with sensitive data encrypted where applicable.
6.3 Transmission of unencrypted data over the internet is not guaranteed to be secure.
6.4 You are responsible for maintaining the confidentiality of your account password.
7. Your Rights
7.1 You have rights under data protection laws, including access, rectification, erasure, restriction, objection, and data portability.
7.2 You can also complain to a supervisory authority and withdraw consent where applicable.
7.3 For more information on your rights, visit EDPB and ICO.
7.4 Exercise your rights by contacting us using the details below.
8. Third-Party Websites
8.1 Our website may contain links to third-party websites. We are not responsible for their privacy practices.
9. Personal Data of Children
9.1 Our services are intended for individuals over 18. We will delete personal data of individuals under 18 if identified.
10. Updating Information
10.1 Inform us if your personal information needs correction or updating.
11. About Cookies
11.1 Cookies are files stored on your browser that help us manage user sessions and preferences.
11.2 We use cookies for authentication, shopping cart management, personalization, security, advertising, analysis, and cookie consent.
12. Cookies We Use
12.1 Cookies serve various purposes, including managing authentication, shopping carts, personalization, security, advertising, and analysis.
13. Cookies Used by Our Service Providers
13.1 Our service providers may use cookies. We use Google Analytics and Facebook Pixel for analytics and advertising.
13.2 Learn more about Google and Facebook’s use of cookies and privacy policies through their respective links.