We have a 30-day return policy, meaning you have 30 days from receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

To initiate a return, contact us at support@softpluse.pro. If your return is approved, we’ll provide instructions on how and where to send your package. Items returned to us without prior authorization will not be accepted.

For any questions about returns, please reach out to us at support@softpluse.pro.

Damages and Issues

Please inspect your order upon arrival. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can assess the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, such as custom products (e.g., special orders or personalized items). If you have questions or concerns about a specific item, please contact us.

We do not accept returns on sale items or gift cards.

Exchanges

To exchange an item, please return the original item and, once the return is accepted, place a new order for the replacement item.

Refunds

We will notify you once we’ve received and inspected your return and inform you whether the refund has been approved. If approved, you’ll be refunded to your original payment method. Please note that processing times for refunds may vary depending on your bank or credit card company.